Privacy Policy
How we collect and use your personal information.
Last updated: 7 October 2026
Who we are
This website is operated by GreenTrans (“we”, “us”, “our”). GREEN TRANS LIMITED is registered in England and Wales, company number 17071261, with its registered office at 2 Thrush Lane, Wellingborough, England, NN8 4TE. We are the data controller for the personal information described in this policy.
If you have any questions about this policy or how we use your information, contact us at Greentrans26@outlook.com or on 07908 887004.
Information we collect
When you send an enquiry or quote request
When you use the forms on this website, we collect the details you provide: your name, company name, email address, phone number and the details of your transport requirements (such as collection and delivery postcodes, dates, pallet quantities, load weight, goods description, required temperature and any additional information).
When you contact us directly
If you call, email or message us on WhatsApp, we will receive your contact details and the content of your message.
When you visit the website
Like most websites, our hosting provider automatically records basic technical information when pages are requested, such as your IP address, browser type and the pages visited. This is used to keep the website secure and working properly.
How we use your information
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to your enquiry and preparing a quote | Taking steps at your request before entering into a contract, and our legitimate interests in responding to business enquiries |
| Arranging and carrying out transport you book with us | Performance of a contract |
| Keeping records of enquiries and work carried out | Legitimate interests and legal obligations (for example, accounting records) |
| Keeping the website secure | Legitimate interests |
We do not sell your information, and we do not use it for marketing unless you have agreed to this.
Who we share your information with
We only share your information where necessary, with:
- Telegram – when you submit our quote form, the details are sent from our website to our company Telegram account so we can respond quickly. Telegram may process this information outside the UK; see Telegram’s privacy policy (opens in a new tab).
- Our website hosting provider – [HOSTING PROVIDER NAME].
- Our email provider – Microsoft (Outlook.com).
- WhatsApp (Meta) – if you choose to message us on WhatsApp, your messages are handled under WhatsApp’s privacy policy (opens in a new tab).
- Professional advisers, insurers or authorities where required by law.
How long we keep your information
We keep enquiries that do not lead to work for [RETENTION PERIOD, e.g. 12 months]. Where we carry out work for you, we keep records for as long as needed for that work and to meet our legal and accounting obligations, normally [RETENTION PERIOD, e.g. 6 years].
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- object to or ask us to restrict how we use your information
- ask us to transfer your information to another organisation
To exercise any of these rights, contact us at Greentrans26@outlook.com. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk (opens in a new tab).
Cookies
For information about cookies and similar technologies, see our cookie policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.